GOLDEN COMMITMENT

Like you and many others, we're doing our very best to adjust to a rapidly evolving environment. All along, we have made decisions knowing that the health and safety of our guests and team members is our highest priority.

Your comfort and well-being will always be at the top of our list and we have developed additional procedures and protocols that will be implemented prior to reopening our doors.

We appreciate your trust in us and want to provide the assurance of our "Golden Commitment" to you.

Golden Entertainment is committed to the health and safety of our guests and team members.

 

To provide you with the best experience, we have implemented the following:

WHEN YOU STAY, DRINK,
DINE & PLAY WITH US

Team members will be tested for COVID-19

Team member training has been provided for a safe and clean visit

Entry Point Screening to ensure a maximum capacity of 50% or less

General Health Screening for guests and team members (including temperature checks)

Congregation control to limit the size of groups gathering

Enhanced sanitizing of high contact areas including slot machines, countertops, tabletops, door handles and seat surfaces

Self check-in kiosks available for your convenience, or if you prefer, we will have front desk agents available to assist you with your check-in. Kiosks will be sanitized after each use

Safe distancing guidelines and markers provided throughout the property including restaurants, registration, casino floor, elevators and public spaces. Every other chair will be removed on our casino slot floors as well as tavern bars

Hands-free digital menus will be available at all of our restaurants via your mobile device

Reduced guest contact with playing cards

More frequent replacement of decks of cards

Daily sanitizing of gaming chips

Single use drinkware on casino floors

Plexiglass barriers placed at cashiers, True Rewards centers, concierge desks and other guest interaction locations

Enhanced guest room cleaning protocols

Reduced occupancy in elevators

GUEST RESPONSIBILITY:
KEEPING EACH OTHER SAFE

6 FT

We ask that our guests take each other into consideration and go above and beyond for each other while having a good time.

Please do your part to practice appropriate spacing

If you have a cough, fever or symptoms of COVID-19 we ask that you respectfully delay your visit

If you have tested positive for COVID-19, or have knowingly come into contact with someone who has, we ask that you delay your visit for at least 14 days or until you test negative for the virus

OUR PLAN
MOVING FORWARD

Reopening. We will provide more information as we receive authorization to reopen. Please visit our tavern and hotel & casino websites for the latest reopening dates and information.

Monitoring the situation. We will continue to monitor the situation and will put in place additional protocols and procedures if required or deemed necessary.

Supporting our guests. The Golden Commitment is our promise to you. We will continue to support our guests and team members as we aim to provide a clean and safe environment.